JACO

JACO Taiwan

Privacy Policy

How we collect, process, use and protect personal data in Taiwan, and how you can exercise your data rights.

Taiwan seller and website operator

Seller and operator: JACO ASSET HOLDINGS LIMITED TAIWAN BRANCH (HONG KONG)

Representative: CHAO, MING SUM HENRY

Unified Business No.: 62225481

Email: enquiry@jaco.com.tw

Registered office: 10F., No. 189, Sec. 3, Nanjing E. Rd., Zhongshan Dist., Taipei City, Taiwan

1. Scope and data controller

This policy applies to the Taiwan website at www.jaco.com.tw operated by JACO ASSET HOLDINGS LIMITED TAIWAN BRANCH (HONG KONG) (“JACO”, “we” or “us”) and to interactions involving accounts, product enquiries, quotations, orders, payments, delivery, customer service and after-sales support.

Personal data means information that directly or indirectly identifies an individual. Information relating only to a company is generally not personal data, but information that also identifies a company contact, employee or representative remains covered by this policy and Taiwan’s Personal Data Protection Act.

2. Purposes and categories of personal data

Data we may collect

  • Identity and contact data, including name, company, title, email, phone number, billing address and delivery address.
  • Account and verification data, including account identifiers, authentication and security records, verification status and preferences. Passwords are handled through protected authentication methods.
  • Transaction data, including enquiries, quotations, carts, orders, returns, refunds, invoices and payment status. Full card details are normally handled by qualified payment providers.
  • Product and support data, including model and serial numbers, photos, videos, fault descriptions, warranty records and support communications.
  • Device and usage data, including IP address, browser, device identifiers, cookies, page activity, error records and security logs.
  • Other information you choose to provide, such as procurement lists, bills of materials, attachments, reviews, questions and messages.

Why we use the data

  • To create and manage accounts, verify identity and maintain account security.
  • To answer enquiries and process quotations, orders, payments, invoices, delivery, returns, refunds and after-sales support.
  • To provide data needed to fulfil JACO orders to providers engaged by JACO for dispatch, delivery or repairs.
  • To prevent fraud, abuse and security incidents and protect the platform, transactions and users.
  • To improve the website, search, procurement workflows and support, and to conduct aggregated analysis.
  • To comply with accounting, tax, consumer-protection and other legal obligations, and to establish, exercise or defend legal claims.
  • To send marketing only where we have consent or another lawful basis. You may object to marketing at any time.

3. Period, territory, recipients and methods of use

  • Period: for as long as needed for the stated purposes, while an account or transaction relationship continues, for legally required retention periods, and while needed to resolve disputes or legal claims. Data is then deleted, de-identified or lawfully archived.
  • Territory: data is primarily used in Taiwan. If cloud, payment, communications, analytics or other providers operate abroad, data may be processed in the countries or regions where they provide services.
  • Recipients: authorised JACO personnel and contracted dispatch, cloud, payment, logistics, repair, communications, support, analytics, security, accounting, legal and audit providers. Data may also be provided to competent authorities where legally required.
  • Methods: automated or non-automated collection, recording, storage, organisation, retrieval, transmission, analysis, deletion and use within the necessary scope of the stated purposes.

We do not sell personal data merely for an unrelated commercial benefit. Contracted providers may process data only for agreed purposes and must apply appropriate safeguards.

5. Cookies, analytics and communications

We use necessary cookies for sign-in, carts, language, market selection, security and transactions. Subject to your choices and applicable law, we may also use analytics or marketing tools to measure performance and improve content. Browser settings can control cookies, but disabling necessary cookies may prevent parts of the service from working.

Account security, quotation, order, transaction and after-sales messages are service communications. Marketing messages provide a free way to unsubscribe or object, after which we will stop using the relevant personal data for marketing.

6. Sharing and cross-border transfers

JACO is the seller of goods on the Taiwan website. We share data only as needed to fulfil our own orders, provide services, protect security, comply with law or act on your consent. Providers engaged for dispatch, payment processing, delivery or repairs receive only the data needed for that service and must process it for the agreed purposes in accordance with applicable law.

When using providers outside Taiwan, we apply appropriate contractual, access-control, encryption or other safeguards based on the data and risk, and comply with any cross-border restrictions lawfully imposed by the competent authority.

7. Security and retention

We apply organisational and technical measures proportionate to risk, including access controls, authentication, protection in transit, monitoring, backups, provider management and incident response, to guard against theft, alteration, damage, loss or leakage. No network or storage method can guarantee absolute security.

If a personal-data incident may affect your rights, we investigate, contain and document it and notify data subjects and authorities where required by law.

8. Your personal-data rights

Email enquiry@jaco.com.tw to exercise the following rights after we reasonably verify your identity. We respond within the statutory period. A necessary cost-based fee may apply to inspection or copies where permitted by law.

  • Make an inquiry or request access.
  • Request a copy.
  • Request supplementation or correction.
  • Request that collection, processing or use stop.
  • Request erasure.

These rights cannot be waived or contractually restricted in advance. We may be unable to complete a request immediately where retention is required by law, needed to perform a contract or protect another person’s rights, or where another statutory exception applies; we will explain the reason.

9. Minors, updates and complaints

The service is primarily intended for businesses, professional purchasers and users with legal capacity. We do not target minors. A legal representative who believes a minor supplied data without appropriate consent may contact us.

We may update this policy as services or laws change. Material changes will be communicated through the website, email or another appropriate channel and will not authorise unlawful retrospective use. Questions or complaints may be sent to enquiry@jaco.com.tw.

Official legal references

The official Chinese text prevails where an English translation differs.